trending Updating Your Listing Appointment Status in ShowingTime

TRANSCRIPT:
(Advanced Users)

Have you ever tried to schedule appointments only to see a message under “Appointment Type” telling you that the agent does not schedule appointments online? This usually happens when an agent or brokerage does not use ShowingTime, and can definitely be frustrating. Let’s walk you through a specific scenario. 

As a showing agent, I've added three listings to a ShowingCart. One of those listings displays “This listing is not accepting online appointment requests. See listings MLS for scheduling instructions”.

So what do I do now? Let me show you….

In cases such as this, the listing agent will provide the Showing Contact Type, Name, and Phone in the listing. The first step is to call the showing contact on the listing and request an appointment. In this case, it looks like the listing agent is managing appointment requests by phone.

When I call the agent, I could face one of three possible outcomes. 
First: If my request is immediately approved, I simply change the appointment type to “Approved”. 
Second: If my request requires approval that cannot be immediately given, I must wait for a call back. At this point I'm going to change the appointment status to “Requested”. If the agent calls you back to propose a different time, simply update the “appointment time” and then indicate approved.
Third: Sometimes, requests are not approved or there is a change in your schedule. In this case we can mark it as “Cancelled” or even remove it from the tour all together.
TIP: It’s important to note that if you are trying to schedule a showing on a listing where the showing contact is CSS, they do communicate the appointment responses back through ShowingTime automatically. 

Remember, the above manual process is most often required when the showing contact is a person who doesn’t have access to the listing or is simply not using a showing service. 

And there you have it! Now you'll be able to include all your listings in the ShowingTime Buyers Tour, and your contacts showing history will accurately depict what homes you toured… and when.

trending Updating Your Listing Appointment Status in ShowingTime
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How-to & Style	Upload TimePublished on 5 Jun 2019

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